The Planet Blog

In WHIRtv’s fourth installment of The Planet’s feature coverage, Anastasia Tubanos of The WHIR spoke with The Planet’s Vice President of Facilities Jeff Lowenberg about the company’s data centers, power efficiency and cooling techniques.

Jeff explains the significance of the “coefficient of efficiency” rating in a data center. You’ll hear first hand how the work we’ve completed over the past six months has decreased the proportion of power going to cool the data center’s IT load relative to the power used to run the IT load.

Watch the video below to learn more about the ways we are reducing our energy consumption and improving the way our data centers operate … you’ll also get some great footage from inside our H2 data center.

Continuing The Planet’s feature coverage on WHIRtv, Anastasia Tubanos of The WHIR sat down with our vice president of Customer Care Jim Picone.

Jim explains the major improvements we’ve executed in our customer care organization within the past two years and focuses on the benefits of our new phone, chat and ticketing systems. With these new systems, we can now track critical metrics to create best practices and monitor operational efficiencies.

Watch the video below to get additional insight into our call center and our vision for the continuous improvements we’re making in our customer care organization.

When Anastasia Tubanos of The WHIR came down to Houston, she had a chance to meet with several people on our team to get a sense of where the company has been, where the company is, and where it is going.

Last week, we posted Anastasia’s interview with Urvish Vashi, which covered the recent launch of Planet Alpha, Planet Northstar and our Advanced Services. In the video below, she speaks with The Planet’s Chairman and CEO Doug Erwin about our company culture, building a solid business foundation through the merging of two successful companies, and his vision for The Planet over the next two years.