The First of April

April 1st, 2008 by Kevin Hazard, Web Hosting Evangelist in Evangelist's Corner, Fun Stuff

Kevin HazardApril 1st can be a crazy time around any office. The street smart crowd knows to be wary of “Free Donut” signs; thinks twice before borrowing a pen from a coworker; and answers every phone call with a veil of disbelief. It’s a conspiracy: everyone else on the planet is entitled to be crazy for the day.

Apparently, someone noticed the fear of impending doom in the eyes of a group of coworkers and decided to help them prepare for April Fools’ Day by providing an age-old tool from a conspiracy theorist’s toolbox … The tin foil hat. Apparently, the pranksters helpers ran into a problem: they didn’t have hat sizes for everyone. All hope was not lost, though. A communal hat was created over eight full cubes (with a perimeter of about 125′) to protect the inhabitants from the crazy lurking outside.

Todd and I have been accused of pranking helping from the moment we walked into the office this morning.

For good reason:

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P.S. Irene has yet to retroactively grant her permission to us. :-)

A Social Experiment

March 24th, 2008 by Kevin Hazard, Web Hosting Evangelist in Evangelist's Corner

Kevin HazardWhen Van Halen came to Houston, I wore the rockingest facial hair EVER into the office for a few days after the concert. I’ve amassed a solid collection of t-shirts from companies like RandomShirts.com and Busted Tees, so the other folks at the office don’t even look twice when my shirt says “Fact: Clowns Eat People” or claims “Texas messed with me First.” I zip through the office on the company’s Segway, and I’m usually listening to music on my iPod.

Needless to say, I’m not known to be very formal.

Day 1

In honor of St. Patrick’s Day, I sported a green t-shirt, jacket, and pair of tennis shoes. You’ll note the “I’m too lazy to shave” beard and regularly-worn jeans.

As you would probably guess, given this context, I face full-on inquiries from curious coworkers when I wear a shirt with buttons or khaki pants, so I decided to push the envelope with a social experiment:

Day 1

Clean-shaven. Suit. Tie. Hair gel. No detail was spared. I wasn’t this formal when I interviewed for the job, and even when I showed up in a sport coat, I was over dressed.

I made sure to document all of the reactions, so here they are … even the awkward ones:

Either you’re interviewing or somebody’s dead.
- Jimmy T.

I am fully freaked out right now … Now I can’t remember what I was doing!
- Katie S.

That’s your Bob Dole outfit … What? You have an interview today? You’re lookin’ niiice.
- Bryan M.

Check it out, Kevin shaved. When’s the job interview? … You somebody’s best man today?
- Aaron T.

Woah … Hey … Good luck on the job interview … Sorry if somebody died.
- Brandon P.

Fancy! You running for office? … You’ve got a Stephen Colbert thing going on.
- Gretchen P.

Job interview today?
- Judy B. - Chung W. - Andrew G.

What?! Are you feeling okay?! Are you sure?
- John B.

SUIT! You’re a suit today!
- Richard L.

Somebody have a court date? The only reason you’d dressed up like that is if you have a court date or if you’re taking out a nice lady.
- Clayton S.

You’ve got your nerdy hair on … Do you have a date today? Is everything else in your closet dirty?
- Ali L.

Niiice…(*sort of creepily)
- Urvish V.

What’s this all about? What are you doing? What are you wearing? I don’t like it … Who are you meeting?
- Todd M.

What are you doing? Interviewing? You’ve got your power tie on … lookin’ like Donald Trump. When Kevin’s wearing a suit, you know something’s up …
- Will C.

I feel like you’re going to sell me a used Buick…
- Jeff N.

What’s going on today? You meeting the President or something?
- Arnold Y.

You’re lookin’ sharp!
- Kelley H. - Matthew S. - C. Valderamma

Wow. You own one of those [suits]? You get dressed up, and you’re a pretty handsome dude … I know it’s weird to hear another guy say that … Is that a clip-on?
- Steve K.

When you come to visit The Planet, I’d suggest you lean more to the “casual” side of “business casual.” :-)

-Kevin

P.S. Steve said I should include this quote from Gordon Gekko in Wall Street to embody my “look” for the day:

The point is, ladies and gentlemen, that greed, for lack of a better word, is good. Greed is right. Greed works.

Here’s to You, Cubicle!

March 21st, 2008 by Ali Lastrapes, Marketing in Marketing, The Planet

Ali LastrapesAccording to Time Magazine’s blog, yesterday was the 40th birthday of the beloved Cubicle. We’ve all had them at one time or another. Some good and some … well … I’d rather work in a hole.

At The Planet, we have an open-concept work environment filled with fabulous “newbicles”—cubicles that are neither drab, dreary or soul-sucking. We have shelves, fun white boards and a really large workspace to spread out on.

The Planet's Office

I wasn’t sure I was going to be thrilled with the arrangement when I first heard about it, but I’ve grown to love it. They are big enough that we aren’t squished on top of each other and the white noise that’s piped in really helps give you privacy. I like being close to my team, too. I just have to roll around on my chair to talk to them!

So, in celebration of the birth of these little gems, I thought we’d pay homage to our friend the cubicle—picture style.

Some prefer a really business- like atmosphere. *cough* …Accounting… *cough*

The Planet's Office

Some like to show off achievements. (Hi Phil!)

The Planet's Office

Others prefer to decorate with some panache… (Guess whose sits there? w00t!)

The Planet's Office

Some need a sufficient place to primp or get food out of their teeth.

The Planet's Office

Most love to display their collectibles (better known as toys).

The Planet's Office

Note: We obscured some super-secret plans on the white board.

The Planet's Office

The Planet's Office

Beware of this dude. He’ll pelt you with that giant koosh ball or nerf gun when you least expect it.

The Planet's Office

Never fear. Scully and Mulder are here to protect us from the abnormal… well, extra abnormal.

The Planet's Office

Excuse me, I believe you have my stapler…

The Planet's Office

Happy Birthday, cubicle! Don’t worry, 40 is the new 30. You still look fabulous.

-Ali

The Dawn of a New Day

February 7th, 2008 by Ali Lastrapes, Marketing in The Planet

Ali LastrapesDec 12, 2007: The Planet Day. The day we debuted our new office space to employees, colleagues, customers and friends. The day we finally saw the new place we’d call home, and the beginning of a new and exciting chapter for The Planet.

We captured the events on film — the speeches, the awards, the ribbon cutting… lunch. (mmmm, lunch.) From that we’ve made a little montage of the day — the 2 minute and 30 second version if you will. We highlighted pieces of Doug’s speech, shots of the office, but most of all, the people who work here. At the end of the day, that’s what matters. The people make this company what it is. We work hard because we believe in what we are doing for our customers and for this industry as a whole. We enjoy what we do and where we do it. That’s The Planet difference. It shows through our work, the products we offer, the services we provide and the pride we take in our company.

CEO Doug Erwin often illustrates his ideal work environment with one simple phrase: Yabba Dabba Doo! He wants his employees to jump out of bed every morning ready to go with their feet hitting the ground running just like Fred Flintstone.

Here’s a glimpse of what makes this place so special. Yabba Dabba Doo, indeed.

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-Ali

P.S. Here’s the YouTube link for your embedding pleasure: The Planet Day on YouTube

Upgraded: The Planet’s HQ2

January 10th, 2008 by Kevin Hazard, Web Hosting Evangelist in Evangelist's Corner, The Planet

Kevin Hazard As promised, I’ve got a few pictures for you contrasting our upgraded workplace with our old offices. Doug explained why we made the transition to a new, consolidated office, so you can consider this post a continuation on how we’ve changed our work environment to advance The Planet’s pursuit of providing the best customer experience in the industry.

Jimi Hendrix once said in an interview, “In order to change the world, you have to get your head together first.” I could creatively weave in a “the world/ The Planet” pun, but I’ll spare you the cheesinesses and simply show you some of the ways the move has upgraded our work environment, enabling us to provide better service.

The Call Center

Old Office v. New Office
If you’re speaking with Billing, Technical Support, or Abuse, you are probably talking to someone in this room. In the new call center, the screens in the front of the room show statistics like real-time ticket counts and statuses, call lengths and hold times, live chat requests, and quality assurance statistics like support ratings, escalations, and new policies.

The Network Operations Center

Old Office v. New Office
If you have a chance to swing through Houston to visit us, the new Network Operations Center will probably catch your eye. You’ll see the NOC staff hard at work under a blue glow with its new nine-workstation, stadium-seating configuration (above right). It faces nine monitors with switchable sources that track various statistics and status reports over time. As you can see in the old NOC (above left), everyone worked along a single aisle in the middle of the room, so the monitors on the back wall were behind half of the staff . With the new configuration, everyone can keep an eye on the monitors and respond to notifications accordingly.

In the near future, I’ll sit down with The Planet’s new VP of Network Operations Stan Barber to explain the NOC’s role in The Planet’s day-to-day service (like monitoring and filtering DoS and DDoS attacks, tracking and notifying customers about the network status, and addressing network-affecting issues).

The Cubes

Old Office v. New Office
The picture shows the sales area to show the general contrast between the old (above left) and new (above right) work spaces. Lower partition walls, higher ceilings and quad-cubes make collaborating a lot easier, and it’s much more conducive to me throwing a Nerf ball at Kevin Landreth.

Did I forget anything? … Oh yeah:

The People

Old Office v. New Office

Smiling faces. It looks like I don’t have to report any unhappy employees to Doug. :-)

Because a few of you have asked for more on the other areas in which we are investing, I will have a new post for you soon about The Planet’s most recent data center and network improvements and retrofits; the company-sponsored education and certification programs in Technical Support and the Network Operations Center; and our investments in new server hardware.

-Kevin

A Downtown Welcome

December 18th, 2007 by Kevin Hazard, Web Hosting Evangelist in Doug's Place, Evangelist's Corner, The Planet
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Office Space

December 13th, 2007 by Kevin Hazard, Web Hosting Evangelist in Evangelist's Corner, The Planet

Kevin Hazard“Uh, I’m going to have to ask you to move your desk. Now, if you could get it to go as far back against that wall as possible, that would be great … that way, we’ll have some room for more boxes and things we need to put in here.” The movie Office Space had me at “Hello, Peter,” but that quote is one of my favorites in the movie. As I mentioned in my previous post about The Planet Day, we are working on our own Office Space.

Literally.
The Planet Open House

Today, we held the ribbon-cutting ceremony for the new building, and I snapped a few pictures around the new Bayou Place location to give everyone a glimpse of the new digs. I’ll wait until next week for all of the Houston folks to get settled before I post an extended tour featuring all of the departments in candid “at work” photos … once you get through this post, you’ll probably want a little breather before the next wave of pictures, anyway.

The Planet Open House

If anyone gets lost as we meander through the halls, keep this map with you. We’d ask that you not leave any breadcrumbs to track your location 1) because it didn’t really work out for Hansel and Gretel and 2) because you’d mess up our new carpet.

The Planet Open House

As you get off the elevator outside of our office, you are greeted by The Planet’s logo over the tall sliding-glass doors in the floor-to-ceiling glass entryway.

The Planet Open House

Similar to the way your parents used to mark the inside of your clothes with your initials, we wanted to mark the walls to be sure we wouldn’t misplace the office. If found, return to the corner of Capitol and Bagby in downtown Houston.

The Planet Open House

The eye in the sky. Don’t worry … I didn’t hurt myself scaling the walls and hanging from the ceiling to snap pictures of a few of the faces as Doug gave his opening remarks to welcome everyone to the new building. Rather than make me risk life and limb, Doug had the builders create a catwalk for me.

The Planet Open House

Well, the catwalk might not have been build just for me … the Bayou Place building formerly housed Houston’s convention center with significant amount of the vertical space. Rather than letting that space go to waste, Doug worked with the builders to create about 10,000 square feet of usable space “floating” 20 feet above the rest of the office.

The Planet Open House

This is a picture of the “park” along the catwalk. Remember, none of this existed as of a few months ago. Notice the vintage rocking chairs and beautiful foliage.

The Planet Open House

Meet my new best friend. The superstar in this picture is a Starbucks-capable espresso/coffee machine. This will be one of the last times anyone will see this area empty … it was designed to accommodate quite a few folks. If you can’t find a seat on the counter, turn 90 degrees to your left and you’ll see:

The Planet Open House

Now you can lay your fears of drinking your coffee while standing to rest (pun intended). This raised area is accessible by two sets of stairs and an elevator. And in addition to the park, the lounge and the kitchen, we have three large conference rooms.

The Planet Open House

We’re ten pictures deep into the post, and you really haven’t seen any work spaces yet. Getting a sense of the grandeur yet?

The Planet Open House

Back to the Open House. For the ribbon-cutting ceremony, Doug welcomed 275 employees and guests with his vision for the new office:

  • Consolidate our Houston folks in one location (with the exception of the data center techs at each respective DC).
  • Attract new talent to join our growing team.
  • Foster better relationships between departments.
  • Create a fun, interactive work environment to generate out-of-the-box thinking about how we can provide even better products and services to our customers.

I’ll dive deeper into these points with Doug within the next few posts. On another side-note, we consolidated all of our non-DC offices in Dallas to our D2/D6 facility last week for the same reason as the consolidation in Houston. We’ve got a lot of great expectations for both cities as a result of these moves.

Doug invited Howard Park from GI Partners and Walter Ulrich from Houston Technology Center to share a few words. Howard thanked everyone for the hard work they have put into The Planet over the past year and a half, and he says he expects even greater results now that we’re in the new location.

The Planet Open House

Walter explained the mission of Houston Technology Center, and thanked The Planet for its continued involvement in incubating technology entrepreneurship in Houston. We also presented HTC with a donation of $25,000, as gold sponsors for the 2008 Web-Based Business School they run for entrepreneurs. They teach these budding business owners about marketing, design, legal issues, sales and emerging trends in the business landscape. We will be in an ongoing relationship to build this area’s reputation to rival that of the Silicon Valley in the next six years.

Our Houston Network Operations Center is hiding there in the background. I’ll save the detailed pictures of that space for a future post, though.

The Planet Open House

It has taken a lot of sweat and elbow grease to get the new office into shape, and this t-shirt gives you an idea how many companies have been involved. We can’t thank everyone enough for the work they’ve contributed … the end result is simply spectacular.

In my next post, I’ll show you around the work areas to compare and contrast what we are moving from to what we are moving to. I might even have a few pictures of how far this office space has come in the past few months.

Stay tuned.

-Kevin