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Posts Tagged ‘office’

Tracy DziekonskiLast week, Ryan posted about his first month at The Planet, and as a new employee on the training team, I can’t help but echo his excitement and enthusiasm. 2009 was certainly a year of difficulties and change for me. With the downward spiral of the economy came an unexpected turn in my career.

After more than 13 years with the same company, I received the proverbial pink slip last summer. At 40, I lost a large part of my identity with the click of a mouse. How could this happen? What do I do now? I was fortunate enough to have a severance cushion for my abrupt nudge out of the nest, so I took some time and enjoyed the summer with my kids.

With the daily silence of the phone and the vast wasteland of my inbox came a foreboding sense of doom. What if I never get a job? I felt the first trickle of panic around the time my kids went back to school. They had returned to their normal routine. Where was my chance?

Then one day I opened my email expecting the same “inbox empty” message that had mocked me for months. This day was different: there was a response. The Planet wanted to talk to me! I was even more excited and promptly contacted the office to schedule an interview.

The phone interview fueled my excitement, followed shortly by an in-person meeting. I walked into the office and was immediately impressed. This was not your normal corporate land of cubicles — this had style. I felt an energy I knew I wanted to be a part of. After I had what I hoped would be the best interview of my life, I waited patiently for next steps. It came a few days later when I had the opportunity to meet with the director and further explain why I felt this company simply could not live without me. I walked out, sure this would be my new corporate digs. I was so confident that I immediately started planning my first-day outfit.

Given the holiday season, the actual “welcome” took a little longer than expected, so I was anxious to hear if I had finally made it back into the productive work force. As I was waiting, I got a call from my old employer out of the blue with the possibility of going back to work in a different department. Not my dream job by any means, but it was a job. And I felt vindicated. They had made a mistake in letting me go.

And then I received an offer letter from The Planet. I was at a crossroads. Two paths awaited my decision that would forever change my destiny. One was well traveled and familiar; the other bright and shiny and shrouded in mystery. I had some serious contemplating to do. I talked with my family and weighed the pros and cons of both. Enlightenment often comes from the most unexpected places. My son, with all his ten-year-old wisdom chimed in: “Mom, your last company betrayed you and that is not good. The Planet needs you!” Now, how was I going to argue with that?

I immediately accepted the offer with The Planet, and the day I started knew it was the best decision I had ever made.

In my short tenure I’ve learned that one of our core values is about passion for the business and for our customers, and those “aha” moments come every day. The team here at The Planet offers an immediate feeling that I belong , and they are glad I finally made it.

I may have traded my thirteen years for 42 days, but the rewards are already priceless. I am proud to be part of this company and look forward to work every day.

I still think this is one of the coolest offices around. I gaze onto downtown Houston with a smile on my face. It is so much more than just a job — it’s a true sense of belonging. When I attend meetings and get to hear about the great things that we are working on, I am thrilled to be a part of it. It is a new horizon that seems endless in opportunities. I am still in awe of the massive amount of knowledge that sits behind these glass and steel walls.

Just like Columbus explored his new world, I am navigating my very own Planet. Although I doubt seriously he had to worry about throughput and bandwidth on his voyage across the Atlantic Ocean.

-Tracy

Ryan RobsonSmack dab in the middle of downtown Houston’s theater district sits the somewhat ambiguous – and intriguing – structure we call The Planet HQ. Just walking into the place is an awe-inspiring undertaking. It’s an old conference center that has been completely renovated with offices, conference rooms and catwalks. At this very moment, if I look to the right I see a neon blue-lit Ferris wheel spinning at the Aquarium restaurant complex across the road, and I can’t help but feel a little intimidated by the environment.

I recently joined The Planet as a Sr. Technical Support Specialist, so part of the intimidation might be the “new job” aspect. The place looks nice and the people seem great, so there has to be a catch. I’ve been around the block in the IT industry’s call centers and their ilk, and my honest expectation was to be hurled into the important, but somewhat soul-sucking, role of being a nameless cog in a corporate machine. That isn’t the case at all here.

I’m amazed by the depth of effort each of The Planet’s departments puts into interconnectivity. Yes, I answer phones, take care of customer concerns and work on servers, but what makes the real difference is the fact that everyone – and I mean everyone – has the opportunity to participate in the inner workings of The Planet as a whole.

My primary focus is helping our customers get the results they want, and at the same time, I have the opportunity to research, develop and contribute to every aspect of The Planet’s business. If I think something could be done better and have an idea on how to fix it, I won’t be dropping a card into a bottomless suggestion box … I’ll be contacting the person in charge – even up to the CEO – and presenting it myself. From what I’ve witnessed, those recommendations are taken seriously. Employees are empowered to make their jobs better and make customers happier. That’s unlike anything I’ve ever seen before.

I’m still pretty new here, and the natural intimidation I felt when I first walked into this building hasn’t completely worn off. But as I start to feel a little more comfortable, I can’t help but be proud that I have the opportunity to work with a company that treats its employees the way The Planet does. Not only does the environment give me the enthusiasm to do what needs to be done, but I honestly believe this approach will take the company to the top. If you ask me, that’s the kind of company I want to be a part of.

This may all sound like a PR spiel, but I can’t think of any other way to be more honest about my impressions as a first-month employee entering the fray. In the coming months, I hope to elaborate more on some of the actual operations happening here and talk about some of the services we’re building and providing. There’s definitely some exciting stuff in the works, and I’m looking forward to diving in head-first and giving you all a sneak peek.

-Ryan

Kevin HazardGiven the results of the poll we included in our previous blog post, I started looking for a good opportunity to meet the demand for more “Pictures from The Planet’s Offices.”

As I came back from lunch, I noticed a peculiar sign in the basement level of our Houston HQ that was worthy of much more than just a picture, so I recruited Ali Lastrapes to shoot a quick video as a non-alcoholic St. Patrick’s Day treat for the blog.

Be sure you watch all the way to the end … though you’ll probably know what’s coming by the time you get there. :-)

Get the Flash Player to see the wordTube Media Player.

Kevin HazardGiven the phenomenal success of Todd’s “This Month in Vending” interview last week, along with his survival, we decided to post a new episode for your viewing pleasure. With this quick turnaround, we changed the name of the segment to “This Week* in Vending” with the asterisk doubling as an attention grabber for the word change … and as an excuse in case we aren’t able to keep up the pace.

In this interview, I enjoy a vending machine chili-cheese hot dog with Christian Plunkett, The Planet’s Manager of Technical Support. A new addition to the episode is the welcome music track pulled from a song performed by our very own Brandon Holbrook … Hopefully he accepts this shout-out as a substitute for the royalties an artist would typically receive. :-)

If you’ve worked with anyone here at The Planet and you’re interested in hearing from them in a segment of “This Week* in Vending,” please let us know. If you work at The Planet and you want to embarrass one of your co-workers, feel free to nominate them as well.

Get the Flash Player to see the wordTube Media Player.

-Kevin

The YouTube link: This Week in Vending: Christian Plunkett

 
 

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