Not a Provider … a Partner!
March 19, 2008 by Aaron Conklin, Marketing in Servers and Solutions, Tech Stuff
Hi there, everyone. It’s been awhile, and in fact, this is only my second blog post. A great customer experience over the past few weeks prompted me to post, so I wanted to take a little time to relay it to you.
At The Planet, we’re not just a service provider — we’re also a customer of a several hardware, software and service vendors. Many of my recent projects have centered around our KVM offering, the Lantronix Spider KVM-over-IP unit. We’ve been searching for the best way to highlight the unique features and benefits of the Spider KVM that distinguish it from a standard KVM option.
We had a number of ideas — a demo unit, a demo video, etc. Lantronix really stepped up to the plate with an offer to produce a demo video that was custom-tailored to The Planet’s deployment of their hardware. I also deployed a demo unit that lets you see, first hand, how the Spider KVM unit functions in a real-world scenario.
Please take a moment to view the Lantronix Spider video. The Lantronix team did a really great job on short notice (it was probably seven days from concept to online publication), and it gives you a good feel for what the Spider KVM is all about.
While you’re at it, you can try out my demo KVM unit. By the way, Kevin told me that a few people have already checked out the KVM demo and requested a Windows demo box. I’m working on it. Thanks for the suggestion!
Back to my central thesis … It’s not just the work on the video: We just met with our account team and Lantronix executive management. Their openness to working with us, both to better promote their product and to build some of our user requirements back into their roadmap for future versions, was truly refreshing. More importantly, it reinforced in me the fact that we’re an important partner to all of our customers. We want to do what we can to make your business successful, so that we can grow along with you.
This is especially true within the Product Management team, since we are responsible for taking your needs and building them into our future releases. I look forward to hearing from you how we can improve our portfolio. Comment on the blog and let me know what you think.
-Aaron
