The Planet Blog

#touch support
#ls -al
drwxr-xr-x root root ./
drwxr-xr-x root root ../
-rw-r–r– root root support

Thank you for the introduction, Kevin. What a warm welcome it has been!

If you’ve ever been a manager preparing for an acquisition, then you are well aware of the concerns your customers and your team may have about the upcoming changes. Customers are concerned about service disruptions, the team is concerned about acceptance, and naturally, managers are concerned about everyone else being concerned.

I’ve had a chance to meet and work with several people from The Planet to support this integration, and I couldn’t be more impressed with their helpfulness and professionalism. This cross section of The Planet’s family has made me excited to meet The Planet’s 500 or so other employees in the coming weeks.

Touch Support brings a tremendous support and administration services background to The Planet’s family and a reputation that is second to none. The Planet’s customers are going to be very excited about the new services we can help roll out, and existing Touch Support customers will see the fruits of all the new resources we’ll gain from The Planet, which will help our team provide an even higher quality of service.

Thank you to everyone at The Planet for being so kind and supportive in this on-boarding process.

Thank you to the existing Touch Support customer base for being patient and understanding while we integrate.

We truly believe that this acquisition is the best move for everyone involved, including our valued customers and great employees. You can expect us to do everything in our power to prove it.

-Sean

Pass out the cigars. Raise your champagne glass. Make some room in the car. The Planet’s family just got a little bigger. Today, we’ve announced the addition of Touch Support to our team!

Welcome, Touch Support!

Because this news may be a surprise to some, I thought I’d answer a few of the most common questions we expect to hear.

What is Touch Support?

Touch Support is a leading provider of server administration management services. Those “Advanced Services” perfectly compliment The Planet’s unmanaged dedicated hosting solutions by providing our customers with specific server management options like 24/7 monitoring, managed backups, and outsourced technical support, so the inclusion of Touch Support’s team is a natural progression in The Planet’s evolution as the best, most complete hosting provider in the industry.

Why Touch Support?

We’ve seen an incredible demand for additional hosting services from our customers via our forums, at conferences and in regular ticket/call correspondence. Touch Support’s services are based on proven practices and processes, so their expertise can be leveraged to scale those services to our entire customer base.

The complexity of IT infrastructure continues to grow, as does the cost for small- and medium-sized businesses to use these services to maximize their businesses. With this acquisition, we expect to provide our customers with the ability to select from a comprehensive portfolio of advanced services to help them better manage their dedicated servers.

What’s Next?

We plan to make an announcement about our Advanced Services portfolio during the third quarter of this year. It will take a little time to integrate our two companies, so stay tuned. We’ll let you know when we’re ready to announce these offerings.

One more time … Welcome, Touch Support!