Archive for the ‘Evangelist's Corner’ Category

This Week* in Vending: Christian Plunkett

Thursday, March 6th, 2008

Kevin HazardGiven the phenomenal success of Todd’s “This Month in Vending” interview last week, along with his survival, we decided to post a new episode for your viewing pleasure. With this quick turnaround, we changed the name of the segment to “This Week* in Vending” with the asterisk doubling as an attention grabber for the word change … and as an excuse in case we aren’t able to keep up the pace.

In this interview, I enjoy a vending machine chili-cheese hot dog with Christian Plunkett, The Planet’s Manager of Technical Support. A new addition to the episode is the welcome music track pulled from a song performed by our very own Brandon Holbrook … Hopefully he accepts this shout-out as a substitute for the royalties an artist would typically receive. :-)

If you’ve worked with anyone here at The Planet and you’re interested in hearing from them in a segment of “This Week* in Vending,” please let us know. If you work at The Planet and you want to embarrass one of your co-workers, feel free to nominate them as well.

Get the Flash Player to see the wordTube Media Player.

-Kevin

The YouTube link: This Week in Vending: Christian Plunkett

This Month in Vending: Todd Mitchell

Thursday, February 28th, 2008

Kevin HazardSometimes inspiration can come from the strangest of places. Thoreau found his muse on Walden Pond in Concord, MA. Rosa Parks helped spark the civil rights movement on a crowded bus in Montgomery, AL. The catalyst for this post was far more ordinary: the vending machine area in our Houston headquarters.

We wanted to host a series of interviews on the blog to let you meet some of the people behind the scenes here at The Planet, but we needed a hook … A subject that was both intriguing enough to capture interest and fun enough to make the series worth watching. Our first interviewee, Todd Mitchell, came up with the idea of “This Month in Vending” after I adventurously chose a florescent-colored Blue Cream Soda from our vending machines and subsequently shared the product’s ridiculousness with all of my coworkers. Upon further investigation, we found several questionable products that were begging for taste-tests. So, we plunked down some coin for a package of Riblets, and the rest is history:

Get the Flash Player to see the wordTube Media Player.

-Kevin

The YouTube link: This Week in Vending: Todd Mitchell

Billing: Solved

Friday, February 1st, 2008

Kevin HazardIf you gave up in your pursuit of the Billing Riddle, here’s the solution. If you haven’t tried the puzzle yourself, don’t go and spoil it by cheating … Go give it a shot.

Because we’re making a few inventory changes right now, the bonus question isn’t exactly possible at the moment, but I can give you a walkthrough of finding the answer to the first question (which just leaves shopping cart work for the bonus question).

First, set up a table:

1 2 3 4 5
Proc. ? ? ? ? ?
O/S ? ? ? ? ?
CP ? ? ? ? ?
HD ? ? ? ? ?
Add ? ? ? ? ?

I’ll refer to the clues numerically (1-15), though the process will not be sequential.

Clue 10: The first space on the rack is occupied by the Dual Opteron server.
Clue 9: The server using the Ensim Pro X control panel is in the center space.
Clue 2: The Dual Opteron sits next to the server running Cent OS 4.

Pretty straightforward:

1 2 3 4 5
Proc. Dual Opteron ? ? ? ?
O/S ? Cent OS 4 ? ? ?
CP ? ? Ensim Pro X ? ?
HD ? ? ? ? ?
Add ? ? ? ? ?

Clue 5: The Cent OS 5 operating system is being run on the right of the server running the Windows 2003 Enterprise operating system. AND
Clue 7: The server running the Windows 2003 Enterprise operating system uses Helm 4 as a control panel.
Clue 1: The Red Hat 5 operating system is being run on the Pentium 4 3+GHz server.
Clue 8: The server running the Windows 2003 Standard operating system has two 750GB SATA hard drives.
Clue 6: The server with an 80GB NAS backup add-on sits next to the server with two 750GB SATA hard drives.

The server running Win 2k3E has to be one of the servers without an O/S and without a CP (1, 4, or 5), but it has to be to the left of a server without an O/S (which means Win2k3E is in server 4, Cent OS 5 is in server 5).

The Red Hat 5 server has to be server 3 because it’s the only server without an O/S and without a Proc, and the Windows 2k3 Std. server has to be in server 1 (because it’s the only remaining unassigned O/S).

1 2 3 4 5
Proc. Dual Opteron ? P4 3+GHz ? ?
O/S Windows 2003 Std. Cent OS 4 Red Hat 5 Windows 2003 Ent. Cent OS 5
CP ? ? Ensim Pro X Helm 4 ?
HD 2×750GB SATA ? ? ? ?
Add ? 80GB NAS ? ? ?

Clue 14: The server using cPanel as a control panel has two 500GB SATA hard drives. AND
Clue 4: The Single Woodcrest server has no control panel. AND
Clue 15: The server with two 300GB 10K RPM SCSI hard drives sits next to the server using Plesk 8.2 as a control panel.

The server using cPanel has to have an open space for HD as well (server 2 or 5). The Single Woodcrest has to have an open space for CP (also server 2 or 5). The last control panel space would be in server 1, so that must be the Plesk 8.2 CP. Because Plesk 8.2 is being run next to the server with two 300GB 10K SCSI drives, the cPanel/2×500GB SATA combination cannot be in server 2, so it is in server 5.

1 2 3 4 5
Proc. Dual Opteron Woodcrest P4 3+GHz ? ?
O/S Windows 2003 Std. Cent OS 4 Red Hat 5 Windows 2003 Ent. Cent OS 5
CP Plesk 8.2 No CP Ensim Pro X Helm 4 cPanel
HD 2×750GB SATA 2×300GB SCSI ? ? 2×500GB SATA
Add ? 80GB NAS ? ? ?

Clue 11: The Dual Xeon 2.8 server has two 146GB 10K RPM SCSI hard drives.
Clue 3: The Conroe 3060 server has a Checkpoint X16 Firewall as its add-on.
Clue 12: The server with a LanTronix Spider KVM as its add-on has two 250GB SATA hard drives.
Clue 13: The server with two 300GB 10K SCSI hard drives sits next to the server with the F-Secure Anti-Virus add-on.

The Dual Xeon 2.8 server has to go in server 4 because it is the only server without an assigned proc and HD, so the last proc, the Conroe 3060 must be in server 5.

The KVM must be in server 3 to have the correct HD configuration, so the final add-on must be in server 1.

1 2 3 4 5
Proc. Dual Opteron Woodcrest P4 3+GHz Dual Xeon 2.8 Conroe 3060
O/S Windows 2003 Std. Cent OS 4 Red Hat 5 Windows 2003 Ent. Cent OS 5
CP Plesk 8.2 No CP Ensim Pro X Helm 4 cPanel
HD 2×750GB SATA 2×300GB SCSI 2×250GB SATA 2×146GB SCSI 2×500GB SATA
Add F-Secure 80GB NAS KVM ? Checkpoint X16

So the 20GB DiskSync must be in server 4.

Plugging that info into the shopping cart gives the answer to the question: $434

That was fun, wasn’t it?

-Kevin

Billing: Puzzling

Thursday, January 24th, 2008

Kevin HazardIn 1962, Life International magazine published a logic puzzle that was said to be so difficult that it could only be solved by two percent of the world’s population. I’ve heard the riddle attributed to Einstein, and apparently Lewis Carroll is given a claim to it as well, but in the end, it’s simply a fun way to challenge yourself.

If you haven’t tried a puzzle like this before, don’t get discouraged and go Googling for the answer. :-) Take your time and think about how the components are interrelated. If you’ve solved this puzzle before, this iteration might only be mental calisthenics, but with its new hosting veil, it should still be fun.

Einstein’s Hosting Riddle

EinsteinA shelf in one of The Planet’s data centers holds five servers.
On a theoretical full shelf, each of the five servers has a single hard drive configuration, processor type, control panel (or absence thereof), server add-on, and operating system. No two servers on this shelf are the same in any of those areas.

  • The Red Hat 5 operating system is being run on the Pentium 4 3+GHz server.
  • The Dual Opteron server sits next to the server running the Cent OS 4 operating system.
  • The Conroe 3060 server has a Checkpoint X16 Firewall as its add-on.
  • The Single Woodcrest server has no control panel.
  • The Cent OS 5 operating system is being run on the right of the server running the Windows 2003 Enterprise operating system.
  • The server with an 80GB NAS backup add-on sits next to the server with two 750GB SATA hard drives.
  • The server running the Windows 2003 Enterprise operating system uses Helm 4 as a control panel.
  • The server running the Windows 2003 Standard operating system has two 750GB SATA hard drives.
  • The server using Ensim Pro X as a control panel is in the center space on the rack.
  • The first space on the rack is occupied by the Dual Opteron server.
  • The Dual Xeon 2.8 server has two 146GB 10K RPM SCSI hard drives.
  • The server with a LanTronix Spider KVM as its add-on has two 250GB SATA hard drives.
  • The server with two 300GB 10K SCSI hard drives sits next to the server with the F-Secure Anti-Virus add-on.
  • The server using cPanel as a control panel has two 500GB SATA hard drives.
  • The server with two 300GB 10K RPM SCSI hard drives sits next to the server using Plesk 8.2 as a control panel.

Question: How much does the server with 20GB DiskSync add-on pay per month with The Planet (not including setup fees)?

Use The Planet’s Dedicated Servers and shopping cart to calculate.

You can assume that the servers have a base configuration (unless specifically noted in the clues above), that the owner of the server pays for components monthly (rather than in one-time fees), that The Planet’s promotions are not used, and that the 100 Domain licenses of the control panels are used for any control panel with price varying by number of domains.

Bonus Question: If a Private Rack shelf costs $325 per month and this particular customer pays only for the rack shelf and all five of these servers and add-ons every month, what is his or her monthly payment?

Submit your answers via comment, and I’ll let you know by email if you are correct. I’ll publish the comments with the correct answers in about a week (once other people have a chance to answer it without the risk of spoilers).

-Kevin

Upgraded: The Planet’s HQ2

Thursday, January 10th, 2008

Kevin Hazard As promised, I’ve got a few pictures for you contrasting our upgraded workplace with our old offices. Doug explained why we made the transition to a new, consolidated office, so you can consider this post a continuation on how we’ve changed our work environment to advance The Planet’s pursuit of providing the best customer experience in the industry.

Jimi Hendrix once said in an interview, “In order to change the world, you have to get your head together first.” I could creatively weave in a “the world/ The Planet” pun, but I’ll spare you the cheesinesses and simply show you some of the ways the move has upgraded our work environment, enabling us to provide better service.

The Call Center

Old Office v. New Office
If you’re speaking with Billing, Technical Support, or Abuse, you are probably talking to someone in this room. In the new call center, the screens in the front of the room show statistics like real-time ticket counts and statuses, call lengths and hold times, live chat requests, and quality assurance statistics like support ratings, escalations, and new policies.

The Network Operations Center

Old Office v. New Office
If you have a chance to swing through Houston to visit us, the new Network Operations Center will probably catch your eye. You’ll see the NOC staff hard at work under a blue glow with its new nine-workstation, stadium-seating configuration (above right). It faces nine monitors with switchable sources that track various statistics and status reports over time. As you can see in the old NOC (above left), everyone worked along a single aisle in the middle of the room, so the monitors on the back wall were behind half of the staff . With the new configuration, everyone can keep an eye on the monitors and respond to notifications accordingly.

In the near future, I’ll sit down with The Planet’s new VP of Network Operations Stan Barber to explain the NOC’s role in The Planet’s day-to-day service (like monitoring and filtering DoS and DDoS attacks, tracking and notifying customers about the network status, and addressing network-affecting issues).

The Cubes

Old Office v. New Office
The picture shows the sales area to show the general contrast between the old (above left) and new (above right) work spaces. Lower partition walls, higher ceilings and quad-cubes make collaborating a lot easier, and it’s much more conducive to me throwing a Nerf ball at Kevin Landreth.

Did I forget anything? … Oh yeah:

The People

Old Office v. New Office

Smiling faces. It looks like I don’t have to report any unhappy employees to Doug. :-)

Because a few of you have asked for more on the other areas in which we are investing, I will have a new post for you soon about The Planet’s most recent data center and network improvements and retrofits; the company-sponsored education and certification programs in Technical Support and the Network Operations Center; and our investments in new server hardware.

-Kevin

A Downtown Welcome

Tuesday, December 18th, 2007
Get the Flash Player to see the wordTube Media Player.

Office Space

Thursday, December 13th, 2007

Kevin Hazard“Uh, I’m going to have to ask you to move your desk. Now, if you could get it to go as far back against that wall as possible, that would be great … that way, we’ll have some room for more boxes and things we need to put in here.” The movie Office Space had me at “Hello, Peter,” but that quote is one of my favorites in the movie. As I mentioned in my previous post about The Planet Day, we are working on our own Office Space.

Literally.
The Planet Open House

Today, we held the ribbon-cutting ceremony for the new building, and I snapped a few pictures around the new Bayou Place location to give everyone a glimpse of the new digs. I’ll wait until next week for all of the Houston folks to get settled before I post an extended tour featuring all of the departments in candid “at work” photos … once you get through this post, you’ll probably want a little breather before the next wave of pictures, anyway.

The Planet Open House

If anyone gets lost as we meander through the halls, keep this map with you. We’d ask that you not leave any breadcrumbs to track your location 1) because it didn’t really work out for Hansel and Gretel and 2) because you’d mess up our new carpet.

The Planet Open House

As you get off the elevator outside of our office, you are greeted by The Planet’s logo over the tall sliding-glass doors in the floor-to-ceiling glass entryway.

The Planet Open House

Similar to the way your parents used to mark the inside of your clothes with your initials, we wanted to mark the walls to be sure we wouldn’t misplace the office. If found, return to the corner of Capitol and Bagby in downtown Houston.

The Planet Open House

The eye in the sky. Don’t worry … I didn’t hurt myself scaling the walls and hanging from the ceiling to snap pictures of a few of the faces as Doug gave his opening remarks to welcome everyone to the new building. Rather than make me risk life and limb, Doug had the builders create a catwalk for me.

The Planet Open House

Well, the catwalk might not have been build just for me … the Bayou Place building formerly housed Houston’s convention center with significant amount of the vertical space. Rather than letting that space go to waste, Doug worked with the builders to create about 10,000 square feet of usable space “floating” 20 feet above the rest of the office.

The Planet Open House

This is a picture of the “park” along the catwalk. Remember, none of this existed as of a few months ago. Notice the vintage rocking chairs and beautiful foliage.

The Planet Open House

Meet my new best friend. The superstar in this picture is a Starbucks-capable espresso/coffee machine. This will be one of the last times anyone will see this area empty … it was designed to accommodate quite a few folks. If you can’t find a seat on the counter, turn 90 degrees to your left and you’ll see:

The Planet Open House

Now you can lay your fears of drinking your coffee while standing to rest (pun intended). This raised area is accessible by two sets of stairs and an elevator. And in addition to the park, the lounge and the kitchen, we have three large conference rooms.

The Planet Open House

We’re ten pictures deep into the post, and you really haven’t seen any work spaces yet. Getting a sense of the grandeur yet?

The Planet Open House

Back to the Open House. For the ribbon-cutting ceremony, Doug welcomed 275 employees and guests with his vision for the new office:

  • Consolidate our Houston folks in one location (with the exception of the data center techs at each respective DC).
  • Attract new talent to join our growing team.
  • Foster better relationships between departments.
  • Create a fun, interactive work environment to generate out-of-the-box thinking about how we can provide even better products and services to our customers.

I’ll dive deeper into these points with Doug within the next few posts. On another side-note, we consolidated all of our non-DC offices in Dallas to our D2/D6 facility last week for the same reason as the consolidation in Houston. We’ve got a lot of great expectations for both cities as a result of these moves.

Doug invited Howard Park from GI Partners and Walter Ulrich from Houston Technology Center to share a few words. Howard thanked everyone for the hard work they have put into The Planet over the past year and a half, and he says he expects even greater results now that we’re in the new location.

The Planet Open House

Walter explained the mission of Houston Technology Center, and thanked The Planet for its continued involvement in incubating technology entrepreneurship in Houston. We also presented HTC with a donation of $25,000, as gold sponsors for the 2008 Web-Based Business School they run for entrepreneurs. They teach these budding business owners about marketing, design, legal issues, sales and emerging trends in the business landscape. We will be in an ongoing relationship to build this area’s reputation to rival that of the Silicon Valley in the next six years.

Our Houston Network Operations Center is hiding there in the background. I’ll save the detailed pictures of that space for a future post, though.

The Planet Open House

It has taken a lot of sweat and elbow grease to get the new office into shape, and this t-shirt gives you an idea how many companies have been involved. We can’t thank everyone enough for the work they’ve contributed … the end result is simply spectacular.

In my next post, I’ll show you around the work areas to compare and contrast what we are moving from to what we are moving to. I might even have a few pictures of how far this office space has come in the past few months.

Stay tuned.

-Kevin