Becoming a SLayer in Hong Kong

September 22, 2014

When I came on board at SoftLayer, the company was at the beginning of a growth period. IBM had just invested $1.2 billion to build 15 new data centers all over the world including one in Hong Kong—I was excited to get to work there!

Before I joined the Hong Kong data center’s Go Live Team as a server build tech, I went through a lengthy interview process. At the time, I was working for a multinational bank. But after the Chinese New Year, something inside me said it was time to take on a new challenge. Many people in Chinese cities look for new opportunities around the New Year; they believe it will give them luck and fortune.

After much anticipation (and interviews and paperwork), my first day was finally here. When I arrived at the SoftLayer data center, I walked through glass security doors and was met by Jesse Arnold, SoftLayer’s Hong Kong site manager; Russell Mcguire, SoftLayer’s Go Live Team leader whom I met during my interview process; and Shahzad, my colleague who was also starting work that day.

Shahzad and I felt very welcomed and were excited to be joining the team. During our first-day tour, I took a deep breath and said to myself, “You can do this Ying! This is transition, and we never stop learning new things in life.” Learning new things can be challenging. It involves mental, physical, and emotional strength.

Inside the Data Center: Building Racks!

When our team began to build racks and work with cables it was uncharted, but not totally unfamiliar territory for me. For a time, I worked as a seafarer cadet electrician on a container ship. I have worked with cables, electric motors, and generators before—it was just in the middle of the ocean. So, needless to say I know cables, but SFP cables were new. With the help of my colleagues and the power of the Internet, I was on my way and cabling the data center in no time.

When we build a server, we check everything: the motherboard, processors, RAM, hard drives, and most importantly, OS compatibility. After learning those basics, I started to look at it like a big puzzle that I needed to solve.

Inside the Data Center: Strong Communication!

That wasn’t the only challenge. In order to do my job successfully and adhere to data center build procedures, I had to learn the best way to communicate with my colleagues.

In the data center, our team must relay messages precisely and provide all the details to ensure every step in the build-out process is done correctly. Jesse constantly reminds us what is important: communication, communication, communication. He always repeats it three times to emphasize it as a golden rule. To me, this is one sign of a successful leader. I’m glad Jesse has put a focus on communication because it is helping me learn what makes a good leader and SLayer.

Inside the Data Center: Job Satisfaction!

I am so happy to be working at SoftLayer. All the new challenges I’ve been faced with remind me of Nike’s slogan: Just Do It! And our young team is doing just that. We work six days a week for 14 hours a day. And for all of that time, I use my mental and physical strength to tackle my new job.

I’ve learned so much and am excited to expand the knowledge base I already have, so I can be a stronger asset to the SoftLayer team.

I consider myself a SLayer that is still-in-training because there is more to being a SLayer than just building racks. SLayers are the dedicated people that work at SoftLayer, and they’re my colleagues. As my training continues, I look forward to learning more and to continue gaining more skills. I don't want to get old without learning new things!

For all our readers in Asia below you will find the blog in Mandarin translation!

在我刚刚来到SoftLayer的时候,它正处于发展的初级阶段。那时候,IBM公司正投资了120万在世界各地建立数据中心,其中一个在香港。我非常荣幸我可以在这里工作!

在我加入香港数据中心——Go Live Team,成为一个服务器构建技术员以前,我经历了一个很长的面试过程。当时,我正在为一家跨国银行工作。然而,中国农历新年以后,我的内心告诉我,是时候要迎接新的挑战了。很多中国人在新年的时候寻求新的工作机会,他们相信,这会给他们带来好运和财富。

经过一番前期工作(还有采访和文书工作),我终于迎来了新的第一天。当我来到SoftLayer数据中心的时候,我穿过玻璃安全门,见到了SoftLayer香港站的经理——Jesse Arnold,我曾经采访时遇到的SoftLayer里Go Live Team的组长——Russell Mcguire,还有Shahzad,和我一样第一天开始工作的同事。

Shahzad和我都觉得非常的开心和兴奋能够加入这个组。在我们第一天工作的时候,我深深地吸了一口气,对自己说:你可以做到!这是一个进步的过程。我们从不会停止学习新的东西。学习新的东西是很有挑战性的,它包含了心理、身体和精神的力量。

在数据中心里面:建筑架!
当我们的团队开始构建建筑架和电缆的时候,它们都是新的东西。但不是完全不熟悉它们。以前,我的工作是在集装箱船的海员电工。那时候我的工作和电缆、发动机、发电机打交道,虽然它们都只是在海里,但是,我很确定我了解电缆,我很容易的上手了数据中心的工作。

当我们建立一个服务器的时候,我们得检查每一样东西:主板、处理器、内存、硬盘,还有最重要的,操作系统的兼容性。了解了这些基本的东西以后,我把它当做一个摆在面前的难题,认真地对待。

在数据中心里面:很强的沟通能力!
这并不是唯一的挑战。为了成功地做好我的工作,在建立数据中心的过程中,我必须学会用最佳方式和我的同事沟通。

在数据中心,我们的的团队必须精确地传送信息,并提供所有的细节,以确保扩建过程中每一个步骤正确地完成。Jesse不断地提醒我们,沟通交流是非常重要的。他强调沟通是黄金规则。对我来说,这是一个成功领导者的标志之一。我很高兴Jesse已经把重点放在沟通作为重点,因为它帮助我学习,什么是一名优秀的领导者。

在数据中心里面:工作满意度!
我很高兴可以在SoftLayer工作。面对所以新的挑战,我都度自己说:放手去做!我们年轻的团队都在努力。我们每周工作六天,每天14小时。那段时间内,我把我所有的精力都投入到了我的新工作中。

我从我的经历中学到了很多,增长了很多知识。所以我可以说,我给SoftLayer团队带来了价值。

我把自己当做一个让在学习进步的技术员,因为一个技术员不仅仅要会构架。精英是在SoftLayer执着工作的人们,他们是我的同事。由于我正处于训练学习阶段,我期待学习更多知识和技能。活到老,学到老!

- Ying