Comments on: The Planet Acquires Touch Support http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/ Welcome To The Planet's Weblog! Sat, 14 Nov 2009 22:33:20 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: MortenM http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/comment-page-1/#comment-7414 MortenM Mon, 20 Jul 2009 15:54:51 +0000 http://blog.theplanet.com/?p=865#comment-7414 How long time will it take to get Touch interegated? We were transferred over to the planet when you aquired touch and since then we have not been satisfied at all. Rather more we are looking for others to do this work since the response are just getting longer each month, and the monitoring service is just awful! We have been patient a long time now, and the glass is running emty! How long time will it take to get Touch interegated?
We were transferred over to the planet when you aquired touch and since then we have not been satisfied at all. Rather more we are looking for others to do this work since the response are just getting longer each month, and the monitoring service is just awful! We have been patient a long time now, and the glass is running emty!

]]> By: Hello, World! Hello, The Planet! » The Planet Blog http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/comment-page-1/#comment-6892 Hello, World! Hello, The Planet! » The Planet Blog Wed, 28 May 2008 23:05:48 +0000 http://blog.theplanet.com/?p=865#comment-6892 [...] The Planet Acquires Touch Support [...] [...] The Planet Acquires Touch Support [...]

]]> By: Kevin Hazard, Web Hosting Evangelist http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/comment-page-1/#comment-6891 Kevin Hazard, Web Hosting Evangelist Wed, 28 May 2008 14:23:38 +0000 http://blog.theplanet.com/?p=865#comment-6891 The Planet is not in the market of providing promoting and signing new VPS and Shared Hosting solutions. Touch Support is a highly-regarded advanced services provider, and because we are interested in continually building and improving the knowledge of our support representatives and their services, Touch Support was a natural fit for The Planet. The intent of this strategic business move is not to cannibalize business from our current customers, rather to provide additional services that we previously have not had available. The Planet is at its very root a customer service company that happens to own data centers, a network and servers. A hardware company would be a vendor like Dell or Cisco or Foundry. Web hosting resellers make up a significant proportion of our customer base, and if you check out Touch Support's services, you'll note that they provide services to resellers (rather than reselling themselves). The Planet is not in the market of providing promoting and signing new VPS and Shared Hosting solutions. Touch Support is a highly-regarded advanced services provider, and because we are interested in continually building and improving the knowledge of our support representatives and their services, Touch Support was a natural fit for The Planet.

The intent of this strategic business move is not to cannibalize business from our current customers, rather to provide additional services that we previously have not had available.

The Planet is at its very root a customer service company that happens to own data centers, a network and servers. A hardware company would be a vendor like Dell or Cisco or Foundry.

Web hosting resellers make up a significant proportion of our customer base, and if you check out Touch Support’s services, you’ll note that they provide services to resellers (rather than reselling themselves).

]]> By: Nibb http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/comment-page-1/#comment-6890 Nibb Mon, 26 May 2008 12:09:59 +0000 http://blog.theplanet.com/?p=865#comment-6890 Whats next? The Planet offering VPS accounts and Hosting to clients directly. I though The Planet was a network/hardware company and it seems their steps are more to a webhost. So what do they need us then? Touchsupport managed to break my server in minutes. I dont understand why a hardware company must enter the direct arena of what there customers are suppose to do. I guess they will not need hosting companies anytime soon anymore since they will host end clients directly. Another reason to start a colocation provider or a company that doesnt try to compete directly against the ones that made then big (the clients) Signs The ex clients Probably are going to join the TP ex staff too. Whats next? The Planet offering VPS accounts and Hosting to clients directly. I though The Planet was a network/hardware company and it seems their steps are more to a webhost. So what do they need us then?
Touchsupport managed to break my server in minutes.
I dont understand why a hardware company must enter the direct arena of what there customers are suppose to do. I guess they will not need hosting companies anytime soon anymore since they will host end clients directly. Another reason to start a colocation provider or a company that doesnt try to compete directly against the ones that made then big (the clients)

Signs
The ex clients

Probably are going to join the TP ex staff too.

]]> By: Ejaz Asi http://blog.theplanet.com/2008/05/21/the-planet-acquires-touch-support/comment-page-1/#comment-6887 Ejaz Asi Thu, 22 May 2008 19:08:58 +0000 http://blog.theplanet.com/?p=865#comment-6887 Sounds great. Congratulations to both companies. I have a question since I don't seem to be getting most out of it and that is: would we be needing not (in most cases perhaps) any outsourced network admin services and such after this acquisition? and would the price of the existing customers/packages be raised once the integration process is over? Okay that were two questions :) Sounds great. Congratulations to both companies.

I have a question since I don’t seem to be getting most out of it and that is: would we be needing not (in most cases perhaps) any outsourced network admin services and such after this acquisition? and would the price of the existing customers/packages be raised once the integration process is over? Okay that were two questions :)

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