Archive of Posts: August 2007

The Scenery Has Changed

August 27th, 2007 by Kevin Hazard, Web Hosting Evangelist in Evangelist's Corner

Kevin HazardWelcome!

If you’re reading this post, you have made it to http://blog.theplanet.com, The Planet’s new blog home! For the past few months, we have been testing the blog waters at a temporary WordPress.com address, but that installation couldn’t provide us the flexibility and expandability that our new home does.

Additionally (and more importantly), we’ve got the blog humming along on one of the 45,000+ servers on our network! If you haven’t taken a second to bookmark this page or add the feed to your RSS reader (http://blog.theplanet.com/feed/), you should do so before starting the next paragraph. Trust me, the guilt will weigh heavy upon your head if you do not bookmark/add before you continue reading.

RSS Feed

As you can see, subtlety was never my strong suit.

Now that you’ve updated you bookmark and added us to your RSS feed, I can fill you in on what you can expect to see from our team at this fancy new address. The main cosmetic changes — or what we like to call “bling” — of the new site includes a wider page layout and a brand-spanking-new navigation bar. We’ll continue to update the blog’s presentation with sidebar widgets, new content and new pictures.

On the back-end, we’ve installed a few plug-ins to cache the content and improve functionality.

What does this move mean for you? Well, since you’ve already updated your bookmarks and RSS feeds (or started crying in response to the guilt of not doing so), we just ask you to stay tuned! We’ve got a lot of great ideas coming this direction, and we’re confident that you will love them.

- Kevin

The Social Scene - Part 1

August 23rd, 2007 by Ali Lastrapes, Marketing in Marketing

Ali LastrapesLong Distance Social Networking circa 1993:
Get paper.
Get pen.
Sit and hand write the first draft.
Massage hand for a moment to get the cramps out.
Find the nice stationary and the good pen — the one that doesn’t leak.
Write more.
Crumple up that first page because you totally left out a word.
Write more.
FINISH!
Place in envelope.
Write out the envelope.
Realize you left out the last page.
Argh …
Open (and ruin) envelope.
Write it out once more.
Place the letter (all pages!) in the new envelope.
Seal. (Ick. The glue is gross.)
Find a stamp.Um. Stamp. Where are they? Think.
Tear up your house looking for one.
“MOM! I need a STAMP.”
Bug mom to get stamps on her way home from work for two days.
Get the stamp and place the letter in the mail.
Wait weeks to see if your friend received it while everything in it is completely outdated.
Start over again.

Long Distance Social Networking today:
Log onto Myspace.
New Comments! New Messages!
JOY!
Read messages and comments.
Respond.
The end.

The above happens within a two-minute timeframe. Who would have known how vastly different the world would change in a mere 14 years. Really, five years if you simply go by the introduction of the Internet to the masses. It has changed the way we communicate in every capacity. Everything is faster, sleeker, wittier and smaller. Every day teeny tiny new little gadgets are invented to enable us to stay plugged into everything: our friends (and frenemies), TV, music, movies, sports, news, gossip … it’s never ending.

I find it all incredibly fascinating.

Technology is moving so fast that it’s hard for even the techiest of tech people to keep up. Web 2.0 applications and practices are in full swing with blogs and social networking sites becoming actual outlets for advertising and marketing opportunities. Not just a place to write about what you had for breakfast and saying “What’s up” to your homies. The entire landscape of the Internet has changed and in the grand scheme of things, it’s still in its infancy. As a result, traditional marketing and advertising practices are taking a backseat to more innovative approaches.

I’ve often been questioned by people who haven’t embraced the Internet (and more specifically social networking sites) as fervently as I have. They don’t get it. I might as well be telling them that I talk to monkeys. But slowly, even the most skeptical people are coming around.

My first foray into the realm of Internet geekdom was message boards. I found a couple that focused on topics I liked and I dove right in. Now, I’m a social person. I talk non-stop. (Go figure I work in communications.) I love to debate, but even more so, I love being in the know.

So the world of message boards was like a little piece of pixel heaven. I can talk, laugh, argue and always be in the know because the posts stay there. I can go to bed fully engrossed in a topic, then wake up the next morning and catch up on what I missed while drinking my coffee and lounging in my jammies. You can’t do that in real-time. If you aren’t there, you simply miss out.

For years, I was happy in my little communities. I knew everyone. Everyone knew me. It was like Cheers but with a keyboard and no beer. I made friends and attended “meet-ups.” I talked regularly to folks both on the boards and on IM from all over the country. Then one day, my friend Gabe sent me an invite to MySpace. I was totally confused. I had heard of Friendster and never understood it, either. I mean, why would I need MySpace? I have my beloved message boards!

I accepted the invite and let the page sit for months. Suddenly, all the people I interacted with regularly on message boards were getting pages. They started leaving comments and writing blogs. Slowly those same people started become more open and really letting parts of themselves show through. The blogs became personal. Pages were designed to reflect their tastes in art, music, film and TV. It really became and extension of themselves.

I know people often question the usefulness of social networking sites such as MySpace and Facebook. They want to know why you would want or have a need for those sites, when message boards are available and so prevalent.

There are two very distinct differences between the two:
1) Message boards are about the community more than the individual, and social sites are the opposite.
2) Networking sites allow users to control who they interact with.

With social sites, the user is the superstar, so to speak. The content is about them. It’s where they can show off their creativity and inner celebrity. And most importantly, they control who views it and who’s allowed to participate. All of this in conjunction with the explosion of YouTube gives the “average Joe” the ability to create their own community of fans and get a taste of celebrity life via the Internet. Think of it as the “Me” generation of the 80’s with a focus on celebrity status rather than financial (and less hairspray).

The Web has changed the way we think and interact, both in our personal lives and in business. Marketing and advertising companies have had to completely rethink strategies … but that’s something I’ll visit in part 2. Stay tuned!

I KNOW. That’s so old school. I’m bringing it back, though.

- Ali

The Big D

August 21st, 2007 by Kevin Hazard, Web Hosting Evangelist in Data Centers, Evangelist's Corner

Kevin HazardBack and by popular demand, I’ve got a new set of pictures for you! About a week ago, I was in Dallas, where I did a little investigatory photo-journalism in our offices and in a couple of our data centers. I could add a disclaimer on the picture quality, but if you’ve endured the last few picture-laden posts, you’re probably desensitized to the blurred focus and poor photo composition.

Dallas Tour

If you were to drive South on I-35E through Dallas, you’ll see one of The Planet’s offices on your right-hand side just before you got to the home of the Dallas Mavericks and Dallas Stars.

Dallas Tour

Trendy, contemporary, stylish, post modern? Office buildings like this one make me want to pretend to be an architect (like George Costanza).

Dallas Tour

Did you think the stylishness was going to be left with just the exterior? You should be embarrassed about being so wrong. On the right side of the hall, you will see a large white paper with hand-written notes. This poster was created at a recent meeting where every manager committed to improving some aspect of our business, and it is displayed prominently to remind our team of the goals we set.

Dallas Tour

As you can see, we don’t relegate the fluorescent pink ethernet cables to the data centers, but the keen observer will note that the cables didn’t make it too far away from a data center. This conference room (called Asteroids) overlooks a small portion of our D2 data center.

Dallas Tour

The window in the upper-left corner of this image is the conference room from the previous picture. D2 is one of The Planet’s legacy data centers. As you can see, the central floorspace is occupied predominantly by cages and cabinets with no overhead cabling. How do the cables get run? I thought you’d never ask …

Dallas Tour

In data center tours of this facility, these plexiglass sections are a big attraction. The cable tray is run under the floor to get the cables to their respective destinations. I mentioned how raised our “raised flooring” is in the “Data Centric” post, but I snapped a perspective picture for you from D6:

Dallas Tour

Before you cry “Foul!” on this picture, I should explain that the Dr. Pepper bottle in this picture was not opened in the data center … it’s simply one of the most standard heights I had to give a good perspective of the floor’s height.

Dallas Tour

I am starting to believe that the bright colors used on the cabling in our data centers is meant specifically to keep me from taking a clear picture of a hot row.

Dallas Tour

I realized after the previous data center post that I didn’t include any pictures of the other side of a server row, so I made sure to include one in this post. Aren’t the blue lights soothing? If you walk down this aisle, you feel like you need to be listening to Blue Train (which happens to be the album playing through my headphones right now).

Dallas Tour

Here is another beautiful picture of the side of the server that really matters. This Clovertown rack again features the organization I explained previously: every cable is individually numbered and assigned to a specific box to make server identification as quick and easy as possible.

Dallas Tour

Cut so short? No!!! Well, the mark of a great storyteller is the ability to leave an audience wanting more, so while I have a few more pictures of the backbones of the data centers (power, generators, network, GNOC, etc.), I’ll save those for a rainy day.

- Kevin

To Cert or Not to Cert …

August 17th, 2007 by Kevin Landreth, Technology in Tech Stuff

Kevin LandrethCertifications have been an industry standard for years as a barometer to gauge an individual’s depth of technical expertise. I would disagree that a certification can serve as a barometer of technical expertise. After working in this industry for more than four years and obtaining only one certification, I’d have to say my perspective has changed from certifications being a de facto standard to more of a gauging utility on a resume.

For example, if I were to say that I designed three separate automation processes for deploying Linux and third-party software, then one would wonder if I really had accomplished such a task. I mean, Al Gore did invent the Internet, right? But, if you saw I had an RHCE[i] and a Java enterprise architect certificate[ii] then my certifications may lead you to believe that it’s possible that I did accomplish such a task.

Now if I had designed a completely scalable N+1 tier mirroring repository service without any certifications, then this may prove that certifications offer nothing more than an industry recognition that I know how to do my job. But, in designing the repository service, I’ve already proven my value to the company based on the solutions I’ve delivered.

Here’s where I’m torn:
Should I get more certifications? And if so, which ones?

The company thinks I’m valuable already — I’m blogging! — so I’m not gunning for more money here. What I am looking for is more industry recognition, but does that come through networking with peers and vendor relationships or does that come more from light networking but having a nice slew of certifications to say that I know what I’m talking about here. This has been frustrating me to some degree as I am well-rounded[iii] in the industry and the corresponding technologies, but I don’t know if the cost/benefit ratio is right for either approach.

I guess the next question that always follows is did I finish school, and the answer is “no.” I probably should have, and maybe one day I will. I guess if technology degrees weren’t so vendor-specific I would have finished. I did switch to logistics but then I got serious about my career and didn’t go back.

Of course, 50+ hour weeks and 16 credit hours can do that to a person.

Oh well. Such is life. The question remains: to cert or not to cert. I welcome your thoughts and feedback.

- Kevin Landreth, RHCE, Sr. Systems Architect @ The Planet

[i] RHCE # 804007071224202
[ii] Do they even have these? Either way I don’t have one….
[iii] While I have gained weight since working here, that’s not what I’m talking about!

The Toll Grows Louder

August 16th, 2007 by Will Charnock, Technology in Tech Stuff

Will CharnockARIN Issues Statements About Future Allocation Policies - SEO to blame?

A few weeks ago I blogged about ARIN’s IPv6 notice. Interestingly — and I don’t take credit for this, by the way –ARIN has now decided to attempt to proactively address the threat of an evolving secondary market for IP space. As IPv4 addresses are a limited resource, it only makes sense that individuals and groups will try to capitalize on the coming number crunch as an opportunity to create a black or grey market for unused IP space. ARIN has issued a statement (read here) that reinforces their intention to adhere to the spirit of the original policies and basically lays down the gauntlet for other registries to do the same. The paragraph that best sums it up for me is:

The purpose of this memorandum is to assure the community that the democratic principles of Internet governance will be adhered to by ARIN, the Regional Internet Registry serving Canada, many Caribbean and North Atlantic islands, and the United States.(7) The resource-allocation policy under which ARIN operates has been produced through an open, transparent, and democratic process over more than a decade. ARIN is fully dedicated to preserving universal access and stable functionality of the Internet, and our policies do not encourage profit-driven speculation in the Internet addresses.

Because the system relies on a certain amount of self-governance, we have to rely on the people running these registries and their willingness to resist market temptations and continue to enforce the current policies that are set forth. We also have to rely on the honesty of the people requesting IP allocations from the registries.

As the situation tightens, it will be interesting to see how the various registries respond. Ultimately, the market will demand that we shift away from the IPv4 space altogether and into the IPv6 space. At The Planet, part of our strategic planning is centered around being ready for this shift.

We see more and more requests for IP space for non-traditional reasons — SEO being a primary culprit. There is a lot of confusion out there about what variables are used in assigning rankings on the various search engines, and it appears to be driving more and more people to grab as much IP space as possible to try and improve their rankings. Higher ranking = more $$$$.

If the search engine companies really care about the Internet and its usability, it would behoove them to issue a statement clarifying the importance — or lack thereof — of IP addresses in the ranking of search engines. So that we have a definitive answer on whether or not it really matters. Until then, my fear is that the problem is only going to get worse, and we’ll be running out of IP addresses sooner rather than later.

In the meantime, I would encourage end users to really research the topic themselves before asking for that extra IP allocation. You might find out that you’re paying for something you don’t really need.

- Will

Ready? OooooK!

August 9th, 2007 by Ali Lastrapes, Marketing in The Planet

We got spirit! Yes we do! We got Spirit! How ‘bout YOU?

*pom pom shake*

Spirit

Ali LastrapesHi. I’m Ali Lastrapes, Associate Marketing Communications Manager for The Planet. I’m the person who makes sure tasks get done be it graphics, web updates, budget reports, marketing plans or lunch. (Yes, I do lunch really, really well. I also love to make little asides as you may see below. Think of it as Ferris Bueller talking to the camera.)

I’ve been here all of about seven weeks, give or take a few days. In my extended tenure, I’ve noticed something that makes The Planet stand out amongst a myriad of typical corporate stereotypes: teamwork and camaraderie. (Well, that and the casual attire, but I digress.)

It’s refreshing to work for an organization that fosters an environment where new ideas, hard work and personal growth are rewarded. It inspires you take pride in the work you do and the manner in which you do it in. I actually look forward to coming to work. I enjoy tackling the tasks of the day and seeing ideas blossom into reality. I like knowing that the team pulled together and launched a hugely successful promotion or new product (even if it means 6:30 AM conference calls). I don’t mind working long hours if the effort I put in and the success it brings is appreciated and acknowledged (which it always does). I LOVE spending lunch hours laughing over YouTube videos. (What? Lunch is totally part of my workday, people.)

So, I’m happily making myself at home here at The Planet. Together, my associates and I are working our fingers to the bone, putting together products and campaigns with one purpose in mind: fulfilling the needs of our customers and making the process as simple (and entertaining) as possible.

I look forward to making my way in the company, bringing you all compelling campaigns and giving you a laugh or five.

Goooooo TEAM PLANET!

*spirit fingers*

Spirit

-Ali

The Road that Led to Domain Tasting

August 8th, 2007 by Brooke Kyle, Marketing in Marketing

Brooke KyleWhile I’m certainly not the first to blog on the subject of domain tasting, a.k.a. domain kiting, I wanted to chime in on the subject as someone who has managed domains from not only the reseller and registrar perspective, but as the registrant of my own domains. I hope this helps to clarify the issue for some of you.

First, a little history for those not completely familiar with the topic. On March 15, 1985, now-defunct computer manufacturer Symbolics, Inc. registered symbolics.com, the oldest still-registered .com domain. Creation of the World Wide Web was still four years away and Verisign wouldn’t exist for another decade, but that first registration was the beginning of the booming domain registration industry1.

Changes to the domain registration system that would eventually lead to domain tasting did not occur until the late nineties. First, the creation of ICANN on Sept. 18, 1998, allowed for competition in the domain name industry. By the end of the twentieth century the cost for .com domains to dropped from $50 annually to $35 and, finally, six dollars a year. Before the end of ICANN’s first year, an agreement between the government-mandated non-profit and Network Solutions — then the .com registry — led to the creation of the Add Grace Period (AGP).

The AGP allows registrants to delete a domain name within five days of registration. The policy was created in response to demands from consumers who had incorrectly spelled their desired domain name during the registration process. While it is a very customer-service oriented policy, the AGP unintentionally led to the creation of the domain tasting industry.

My first near-encounter with domain tasting would come in August 2003, when EV1Servers became a reseller for Canadian-based registrar, Tucows. We sold domains for $5 a year, a great less than any other company offered .com domains at the time and a good amount less than we paid for them. Our hope was that the low price would drive registrants to our Web site, who would then lease dedicated servers for less than we would normally spend on pay-per-click advertising.

The low price did drive traffic to the site from potential server customers, but it was even more attractive to domain portfolio managers. These are companies that register thousands of domains and park ads and links on them, capitalizing on type-in traffic from those individuals either unaware of or averse to using search engines.

The companies who have since emulated the loss-leader domain strategy are careful to include terms we didn’t realize were necessary, like requiring the purchase of hosting, or increasing the price of renewals. Our policy allowed anyone to register as many domains as they desired, no strings attached – a lesson learned. Domain tasting employs a similar strategy. While portfolio management is considered a legitimate business, many consider domain tasting less so. They register thousands of domains and, like portfolio managers, aim to capitalize on type-in traffic. The difference is if they discover the traffic is less than favorable before the five days are up, the domain is deleted and the domain taster is refunded the cost of the domain.

It sounds like a harmless process. The domain goes back into the pool of domains available for registration and the domain taster moves on to another collection of thousands of domains. A look at ICANN’s numbers, however, reveals a practice that is out of control. Of the 1,784,772 .org domains registered by five registrars in January 2007, only 10,862 were retained after the grace period. That same month 47,824,131 .com and .net domains were deleted before the end of their grace periods.

Although there is come concern regarding domain tasting’s impact on the overall stability of the Internet, the real victims of this practice are not ICANN, the registries or registrars, but rather the registrants for whom the policy was instituted to protect. Domain tasters do not limit their potential business to newly registered domains. In fact, dropped names — names that were once registered, but were deleted from the registry upon deletion — are much more valuable to tasters than new names.

Registrants who are naïve about the domain registration system often fail to recognize the importance of keeping administrative contact information up-to-date. As a result, they miss their domain renewal reminders. Not wanting to pay redemption fees that have been known to top $300 (another practice under scrutiny), they assume they can simply wait until the domain has expired and register it again. When the domain is deleted they are shocked to find it registered by a company who will either keep the domain for the traffic it generates, or offer to sell it back to the registrant for ridiculously inflated prices.

ICANN and the various registries are working toward a solution for this broken process, but how do you balance the needs of the registrant at the time of registration and during accidental deletion? To most businesses it’s an insignificant loss, but to an individual running a site for charity or a student just cutting their teeth on the hosting industry it can be devastating.

I look forward to the eventual solution of this problem. In the interim, if you find yourself a victim of domain tasting, there are a few tricks that may help you get your domain back. First, whatever you do, do not visit your former domain name’s URL.

Traffic to the domain will only increase its value in the eyes of the taster. Also, do not contact the company that has registered your domain. Any perceived interest in the domain may drive the taster to put the domain up for auction. Simply wait five days and attempt to register the domain again.

If you find at that time the same taster still has your domain you need to decide if you’re willing to pay a large amount of money to get it back. In some cases you may be able to prove the domain is your intellectual property and use ICANN’s Universal Domain-Name Dispute Resolution Policy to regain ownership. Bear in mind this is a long and often expensive process. If a different taster has the domain, repeat the same process as above for as long as is necessary.

- Brooke

1. Source: ICANN