Comments on: Welcome to The Planet’s Blog… I think? http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/ Welcome To The Planet's Weblog! Fri, 25 Jul 2008 17:57:04 +0000 http://wordpress.org/?v=2.6 By: Spanish seo firm http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-2632 Spanish seo firm Sat, 10 Nov 2007 03:04:26 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-2632 Hello Doug!. Nice Header, your domain name is one of the best I´ve seen. Welcome to the blog World. Hello Doug!.
Nice Header, your domain name is one of the best I´ve seen. Welcome to the blog World.

]]> By: GilbertZ http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1395 GilbertZ Tue, 10 Jul 2007 15:25:25 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1395 Wow, since your first post this blog has grown a lot already. Seems your guy were dying to talk to us. I love the quality of the posts. I like dots too btw... ...Best of luck and keep up the good work! Wow, since your first post this blog has grown a lot already. Seems your guy were dying to talk to us. I love the quality of the posts. I like dots too btw…

…Best of luck and keep up the good work!

]]> By: Learning Lessons from The Planet Blog | Quentin Brown http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1369 Learning Lessons from The Planet Blog | Quentin Brown Sun, 17 Jun 2007 18:52:10 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1369 [...] I was so ready to rant and rave about this, with the goal of making them at least pay for VIP hosting if they were going to use WordPress.com instead of one of their own servers, but then I found the very first post on their blog, Welcome to The Planet’s Blog…I think?. [...] [...] I was so ready to rant and rave about this, with the goal of making them at least pay for VIP hosting if they were going to use WordPress.com instead of one of their own servers, but then I found the very first post on their blog, Welcome to The Planet’s Blog…I think?. [...]

]]> By: Mark87 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1368 Mark87 Wed, 06 Jun 2007 22:56:25 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1368 Hi, just wanted to say you have a very nice blog, am gonna add it in my website in the blogs section, but i think you should replace your background with a better one.. but this is just my opinion :) cheeeers. Hi, just wanted to say you have a very nice blog, am gonna add it in my website in the blogs section, but i think you should replace your background with a better one.. but this is just my opinion :) cheeeers.

]]> By: mpb http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1366 mpb Tue, 05 Jun 2007 23:27:17 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1366 Doug-- welcome. This is should be a great experiment, to have your blog on a free hosted site, instead of controlled entirely in-house. Stanley-- that smiley face, which I also do not like especially for cross-cultural audiences, is a graphic marker for WordPress.com to collect user data. They haven't taken my suggestion to change the marker. http://stats.wordpress.com/g.gif?host=theplanetdotcom.wordpress.com&rand=0.042821496422249083&blog=1090809&v=wpcom&post=20&subd=theplanetdotcom&x_theme=default&x_lang=en&x_dc=dfw&x_adt=0&x_public=1&x_mapped=0&x_ads=no&x_noads=seen%2Cfirefox%2Cnotsearch&x_plugin=snap&x_pagetype=permalink&ref=http%3A//theplanetdotcom.wordpress.com/ Doug– welcome. This is should be a great experiment, to have your blog on a free hosted site, instead of controlled entirely in-house.

Stanley– that smiley face, which I also do not like especially for cross-cultural audiences, is a graphic marker for WordPress.com to collect user data. They haven’t taken my suggestion to change the marker.
http://stats.wordpress.com/g.gif?host=theplanetdotcom.wordpress.com&rand=0.042821496422249083&blog=1090809&v=wpcom&post=20&subd=theplanetdotcom&x_theme=default&x_lang=en&x_dc=dfw&x_adt=0&x_public=1&x_mapped=0&x_ads=no&x_noads=seen%2Cfirefox%2Cnotsearch&x_plugin=snap&x_pagetype=permalink&ref=http%3A//theplanetdotcom.wordpress.com/

]]> By: Doug Erwin, Chairman and CEO http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1356 Doug Erwin, Chairman and CEO Mon, 04 Jun 2007 22:46:11 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1356 peter … thanks for stopping by … our webmaster created the custom header and we’re using the blog template provided by wordpress … peter … thanks for stopping by … our webmaster created the custom header and we’re using the blog template provided by wordpress …

]]> By: Peter Hansen http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1346 Peter Hansen Sat, 02 Jun 2007 21:48:49 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1346 Hi. Nice site! And some really helpful information there. I’m sorry for beeing a little off-topic, but I want to ask you about the design of this site. Did you make this template yourself or got from any templates website? I am using joomla myself, but want something better.. Hi.

Nice site! And some really helpful information there. I’m sorry for beeing a little off-topic, but I want to ask you about the design of this site. Did you make this template yourself or got from any templates website? I am using joomla myself, but want something better..

]]> By: Matthew Russell http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1350 Matthew Russell Sun, 27 May 2007 15:12:14 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1350 As a critic of TP and EV1 merger, it's good to see steps in the right direction. Written word will have to be key Doug, communication is of utmost importance, no matter how seemingly insignificant. Just look at the response to this blog alone. Look at what Robert Marsh did with inviting customers to EV1 and getting their opinions. If you do something similar, it's good PR and you'll get the best insight. As a critic of TP and EV1 merger, it’s good to see steps in the right direction. Written word will have to be key Doug, communication is of utmost importance, no matter how seemingly insignificant. Just look at the response to this blog alone.

Look at what Robert Marsh did with inviting customers to EV1 and getting their opinions. If you do something similar, it’s good PR and you’ll get the best insight.

]]> By: Stanley http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1349 Stanley Sun, 27 May 2007 06:48:03 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1349 Hey Doug, It's really cool to see the CEO up and about with the people and everything. quick question (Whats with the cute little smiley face at the bottom of the blog?) Anyway, like what I was saying, its nice to see the CEO is actually HUMAN and not so up tight and everything so I'll defeintly be looking to hear more from you and your blogs and what else you have to come. I'm not a Planet customer but I one day I will be. Take Care Doug Hey Doug,

It’s really cool to see the CEO up and about with the people and everything. quick question (Whats with the cute little smiley face at the bottom of the blog?) Anyway, like what I was saying, its nice to see the CEO is actually HUMAN and not so up tight and everything so I’ll defeintly be looking to hear more from you and your blogs and what else you have to come. I’m not a Planet customer but I one day I will be.

Take Care Doug

]]> By: purebredkitten http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1358 purebredkitten Fri, 25 May 2007 22:20:07 +0000 http://blog.theplanet.com/2007/05/14/welcome-to-the-planets-blog-i-think-2/#comment-1358 Well I'm glad you're still around GBock. Perhaps you can go and train the new people that are working on the technical support to be as good as you and the people I mention above? Doug, I remember the days when the phone was answered in 2 rings and I would get Asmith or Bwalker. They were both professional even when they were cracking jokes with me about my business. The few times I ever had problems with support Bclark or Dstevens would step in and promise that the issue would be handled and it was done quickly and usually by them. I've always respected that your management was as technical as your noc engineers. Zwilliams and Gbock were both worth the money I would pay for admin time and I would try to escalate it at night so I know one of them would get the issue first. I'm glad to hear that most of these people are still with you. My suggestion for you is to take them all under your wing and try your hardest to keep them and the other members of the Planet that existed two years ago no matter what. The ones I've named are worth probably 10 times what you pay them just in the money and headaches they saved me when I had hardware failures. You should be very proud of your engineers as they're the ones the customers will interact with more than any other department. Don't believe that hiring cheap for quantity will ever make up for the quality you have with these people. Well I’m glad you’re still around GBock. Perhaps you can go and train the new people that are working on the technical support to be as good as you and the people I mention above?

Doug,

I remember the days when the phone was answered in 2 rings and I would get Asmith or Bwalker. They were both professional even when they were cracking jokes with me about my business. The few times I ever had problems with support Bclark or Dstevens would step in and promise that the issue would be handled and it was done quickly and usually by them.

I’ve always respected that your management was as technical as your noc engineers.

Zwilliams and Gbock were both worth the money I would pay for admin time and I would try to escalate it at night so I know one of them would get the issue first.

I’m glad to hear that most of these people are still with you. My suggestion for you is to take them all under your wing and try your hardest to keep them and the other members of the Planet that existed two years ago no matter what. The ones I’ve named are worth probably 10 times what you pay them just in the money and headaches they saved me when I had hardware failures. You should be very proud of your engineers as they’re the ones the customers will interact with more than any other department. Don’t believe that hiring cheap for quantity will ever make up for the quality you have with these people.

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